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Terms & Conditions

TERMS & CONDITIONS

Return Policy: Any return or exchange requires prior authorization
Returns for credit will only be excepted (15 days from purchase)

  • In the case of a defect
  • Many of our items are special ordered to fill customer’s orders. In the case of a special ordered item if it is determined that the merchandise can be returned to our vendor for credit it can be returned. The customer is responsible for all return freight charges, including duty and tax, if applicable.

We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.
Where credit is not authorized an exchange may be offered with 20% restocking fee and exchange merchandise shipped at buyer expense.
A 15% restocking charge (less shipping and handling) will be charged on your credit card for any refused packages.

  • Books are not excepted for Return or Exchange except if there is a defect in the book
  • Oils, Lotions, Bath Products are excepted for return

Exchanges:

  • Exchanges except for special ordered items and books may be made within 15 days and require prior authorization. Return shipping and exchange merchandise shipping at buyers expense.
  • Extra precautions are taken to prevent shipping any defective merchandise. Our products are re-examined at time of shipment and photos taken.

Contact Information:
Support Team
crimsonbks@aol.com